April 17, 2008
Sell me once, for life…
A brilliant sales process should be backed by a comprehensive customer service and support program.
Everything you say and do or everything that your colleagues say and do after the sale either make or break a long-term business relationship. Post-sales is when you sell for life.
A brilliant sales process does not promise repeat sales, customer loyalty and word-of-mouth.
Your customer service does.
À la carte
This entry was posted on Thursday, April 17th, 2008 at 1:02 am by Yasser and is filed under Customer Service, Sales. You can follow any updates to this entry through the RSS 2.0 feed.
