April 17, 2008
Well, where did Babu go? He used to be here…
Great customer service happens when you get to know your customers.
Ever stepped into a store, bought something, got excellent service, tipped the the guy and left happily, only to find that the next time at the exact same store there was someone else attending you in a completely different way and that you wished you could find the old guy who you got to know?
Companies reassign their staff from store to store, department to department, have day-night shifts, promote people, fire them and send you back to square one. All of a sudden, there’s a new attendant who doesn’t know you and you don’t know them.
Business relationships help you sell more, buy more and satisfy your social need of doing business with someone who you care about or someone who cares about you.
The human factor counts.
