Domain Name Servers
How do I request support to update my domain’s name servers?
You can create a ticket for support either by visiting https://spiderz.zendesk.com/hc/en-us/requests/new or by emailing support@spiderz.com from your registered email address. Good to Know: When reaching... continue reading
October 3, 2023
How do I manage DNS for a domain registered with Spiderz?
Spiderz isn’t a domain registrar, but we can point your domain to your desired name servers or your registrar’s. Alternatively, we can issue a cPanel... continue reading
October 3, 2023
Why does it say “pending update” on my domain status after changing DNS at my registrar?
The “pending update” status typically means that the changes you made to your DNS settings are in the process of being updated and haven’t fully... continue reading
October 3, 2023
How can I ensure uninterrupted email service during a DNS change?
To ensure uninterrupted email service, you should update the correct MX (Mail Exchange) records on your new hosting server. For example, if you’re using Microsoft... continue reading
October 3, 2023
Why do some websites still show my old host even after changing name servers?
Name server updates can sometimes take between 24 to 48 hours to propagate across the internet due to various caching mechanisms. Good to Know: DNS... continue reading
October 3, 2023
How can I check if my domain is pointing to Spiderz’s name servers correctly?
To verify if your domain is pointing to Spiderz’s name servers: Good to Know: These tools provide a real-time view of DNS propagation, letting you... continue reading
October 3, 2023
What’s the difference between a domain registrar and a hosting provider?
A domain registrar is where you purchase and manage domain names. A hosting provider offers server space for your website’s files and data. They serve... continue reading
October 3, 2023
Can I have my domain registered at one company and use Spiderz’s hosting?
Yes, you can. Your domain registration and hosting can be with different providers. Just point your domain’s name servers to Spiderz by updating them at... continue reading
October 3, 2023
I’ve updated my name servers, but my website still isn’t displaying correctly. What should I do?
First, ensure you’ve waited for the DNS propagation period, which can take up to 48 hours. If it’s been more than two days: Good to... continue reading
October 3, 2023
How long does it take for name server changes to take effect?
After updating name servers, it usually takes between 24 to 48 hours for the changes to fully propagate across the internet. Good to Know: DNS... continue reading
October 3, 2023
Why is it important to set the correct name servers for my domain?
Name servers act like signposts on the internet, directing traffic to the right website. Setting the correct name servers for your domain ensures visitors can... continue reading
October 3, 2023
How do I update my domain to use Spiderz’s name servers?
Visit your domain registrar’s website (where you purchased your domain). After logging in: Good to Know: The steps might differ slightly across domain registrars. For... continue reading
October 3, 2023
What are the domain name servers for Spiderz hosting?
To ensure your website is correctly directed to Spiderz hosting, set your domain’s name servers as follows: Good to Know: Setting these name servers correctly... continue reading