Knowledge Base
What are the primary differences between cPanel and WHM?
October 17, 2023
cPanel and WHM serve two different purposes in web hosting management. cPanel focuses on website and account administration, offering tools to upload files, manage domains,... continue reading
What is WHM (Web Host Manager), and how does it relate to cPanel?
October 17, 2023
WHM, short for Web Host Manager, is a powerful program that allows administrative access to the back end of cPanel. While cPanel handles website and... continue reading
What is cPanel, and who develops it?
October 17, 2023
cPanel is a popular web hosting control panel that helps you manage your website’s various aspects through a user-friendly interface. From setting up email accounts... continue reading
What steps should I take if I want to transfer my domain away?
October 16, 2023
To transfer your domain away from Spiderz, contact our support team for assistance. On receipt of your request we’ll unlock your domain and provide an... continue reading
Can I add subdomains, and how are they different from domains?
October 16, 2023
Yes, you can add subdomains via cPanel. A subdomain is a subset of your main domain, taking the form “yoursubdomain.yourdomain.com”. While a domain represents a... continue reading
What is the difference between domain forwarding and domain aliasing?
October 16, 2023
Domain forwarding (or redirection) is about sending visitors from one domain to another web address, whereas domain aliasing allows multiple domain names to show the... continue reading
How can I set up domain forwarding or redirection?
October 16, 2023
Domain forwarding, also known as redirection, allows you to direct one domain to another domain’s web address. To set up domain forwarding, go to the... continue reading
Is there a process for domain locking or unlocking?
October 16, 2023
Domain locking provides an extra layer of security to prevent unauthorized transfers or changes to your domain. When a domain is locked, it can’t be... continue reading
Can I set up email forwarding for my domain?
October 16, 2023
Yes, you can set up email forwarding for your domain. To do this, navigate to cPanel > Email Forwarders section. Here, you can configure forwarding... continue reading
I’ve received an email about domain verification. Is it genuine?
October 16, 2023
If you receive an email regarding domain verification, treat it with caution. Spiderz will never ask for your credentials or personal information via email. Before... continue reading
How do I modify my domain’s zone records, such as A, CNAME, MX and others?
October 16, 2023
You can manage A, CNAME, MX, and other DNS records directly from the cPanel > Zone Editor feature. This interface allows you to add, modify,... continue reading
What happens if my Let’s Encrypt SSL expires?
October 13, 2023
With cPanel’s AutoSSL service, a Let’s Encrypt issued certificate should automatically renew before its expiration. However, if an SSL certificate does expires, the secured communication between... continue reading
How do Let’s Encrypt SSL certificates stack up against paid ones?
October 13, 2023
Let’s Encrypt SSL certificates provide the same level of encryption and security as many paid certificates. The primary difference often lies in the warranty, support,... continue reading
Is my email secured using Let’s Encrypt SSL?
October 13, 2023
Yes, if your email service is set up through the same server and domain, the Let’s Encrypt SSL certificate will also cover the security for... continue reading
Do Let’s Encrypt SSL certificates cover both my website and subdomains?
October 13, 2023
Yes, Let’s Encrypt SSL certificates secure both your main domain and any associated subdomains. Good to Know: If you add a new subdomain later, cPanel’s... continue reading
Do Let’s Encrypt SSL certificates auto-renew?
October 13, 2023
Yes, when issued via cPanel’s AutoSSL service, Let’s Encrypt SSL certificates are set to auto-renew. This ensures that your website remains encrypted without manual intervention.... continue reading
How long are Let’s Encrypt SSL certificates valid?
October 13, 2023
Let’s Encrypt SSL certificates are valid for 90 days*. This short lifespan is by design to limit potential damage from key compromise and to encourage... continue reading
Why are Let’s Encrypt SSL certificates free?
October 13, 2023
Let’s Encrypt offers SSL certificates for free to promote a more secure and privacy-respecting web. They believe that every website should have an SSL certificate... continue reading
What are Let’s Encrypt SSL certificates?
October 13, 2023
Let’s Encrypt SSL certificates are a type of digital certificate that provides encryption for your website, ensuring the data transferred between your server and your visitors... continue reading
Can I manage my domain via the registrar control panel?
October 13, 2023
Spiderz manages domain registrations on behalf of our clients. Direct access to the domain control panel is not available. We accommodate various domain-related requests, including: For... continue reading
What are the potential risks if my website doesn’t have SSL?
October 9, 2023
Without SSL, data transferred between your website and its visitors is not encrypted, making it vulnerable to interception by malicious actors. This could lead to... continue reading
How can I check the validity period of my site’s SSL certificate?
October 9, 2023
To check the validity period of your SSL certificate, you can visit your website and click on the padlock icon next to the URL in... continue reading
Why does my browser say “Not Secure” even though I have an SSL certificate?
October 9, 2023
Even with an SSL certificate, browsers might display a “Not Secure” warning for several reasons. It could be due to mixed content on your page... continue reading
Why does my browser say “Not Secure” even though I have an SSL certificate?
October 9, 2023
Even with an SSL certificate, browsers might display a “Not Secure” warning for several reasons. It could be due to mixed content on your page... continue reading