Knowledge Base
How can I verify the sender of an email to ensure it’s legitimate?
October 5, 2023
To verify the legitimacy of an email sender, always look beyond the display name. You can do this easily in your email software. Inspect the... continue reading
I mistakenly clicked on a link from a suspicious email claiming to be from cPanel. What steps should I take now?
October 5, 2023
While simply clicking a link may not be detrimental, act quickly! If you suspect you’ve been targeted, change your cPanel password immediately or have our... continue reading
How can I differentiate between a genuine cPanel/Webmail notification and a phishing attempt?
October 5, 2023
IMPORTANT: Our systems at Spiderz are configured to NEVER send you any WHM, cPanel or Webmail related notices. Genuine cPanel or Webmail notifications will typically... continue reading
I received an email that appears to be from my own address asking for my cPanel details. What should I do?
October 5, 2023
Be cautious! Cybercriminals can “spoof” email addresses to make it look like emails come from trustworthy sources, even your own email address. Never provide sensitive... continue reading
What is a phishing email and how do I recognize it?
October 5, 2023
Phishing emails are deceitful attempts by malicious entities to trick you into revealing sensitive information, like login credentials or personal data. They often imitate legitimate... continue reading
How do I set up a DMARC record in cPanel to enhance email security?
October 4, 2023
DMARC (Domain-based Message Authentication, Reporting & Conformance) is a protocol that combats email spoofing. It works atop SPF (Sender Policy Framework) and DKIM (DomainKeys Identified... continue reading
How do I ensure maximum security for my cPanel account?
October 4, 2023
Protecting your cPanel account is of utmost importance. One of the best practices is utilizing a password manager like Bitwarden to manage and generate strong... continue reading
How can I retrieve or reset my cPanel login password?
October 4, 2023
If you need to retrieve or reset your cPanel password, simply reach out to us. Create a support request for a password reset, and our... continue reading
How do I change my email password in cPanel?
October 4, 2023
Changing your Email Password from within cPanel To change your email password in cPanel, navigate to the “Email” section and select “Email Accounts”. Locate the... continue reading
How to setup DNSSEC for my domain?
October 4, 2023
DNSSEC (Domain Name System Security Extensions) adds an extra layer of security to your domain’s DNS. To set it up in cPanel, go to the... continue reading
How do I setup my domain’s DKIM record in cPanel?
October 4, 2023
DKIM (DomainKeys Identified Mail) ensures the integrity of email content. In cPanel, it’s typically pre-configured. Navigate to “Email” > “Email Deliverability” and ensure DKIM is... continue reading
How do I setup an SPF record in cPanel?
October 4, 2023
SPF (Sender Policy Framework) helps protect your domain from spoofed emails. In cPanel, navigate to the “Email” section, select “Email Deliverability” and choose your domain.... continue reading
My email account is full. How do I clear up space or archive emails?
October 4, 2023
If your email account is full, you can delete old or unnecessary emails via webmail or an email client. To archive emails, consider using an... continue reading
How can I filter and block specific email addresses or domains in cPanel?
October 4, 2023
To block specific email addresses or domains use Global Email Filters in cPanel. Login to your cPanel account. Under the “Email” section, select “Global Email... continue reading
How do I set up an out-of-office or vacation autoresponder in cPanel?
October 4, 2023
In cPanel, go to the “Email” section and select “Autoresponders”. Click “Add Autoresponder”. Fill in the necessary details such as the interval, email username, domain,... continue reading
I’m having trouble sending/receiving emails. How can I troubleshoot?
October 4, 2023
Common causes include incorrect email settings, full mailbox quotas, or incorrect passwords. First, verify your settings (IMAP/SMTP/POP3) are correct. Check if your mailbox is full... continue reading
How do I set up email forwarding in cPanel?
October 4, 2023
In cPanel, go to the “Email” section and click on “Forwarders”. Click “Add Forwarder”, input the “Address to Forward” username, e.g. if your email is... continue reading
What are the incoming (IMAP/POP3) and outgoing (SMTP) server settings for Spiderz email?
October 4, 2023
Use the following email settings to configure your email client on your desktop, tablet or phone. The steps vary from device to device, so let... continue reading
How can I access my emails through webmail?
October 4, 2023
You can access your Spiderz webmail by visiting: Remember to replace ‘yourdomain.com’ with your actual domain name. Once you are on the webmail login page,... continue reading
What’s the default quota for an email account and how can I change it?
October 4, 2023
The default quota for an email account in our systems is set to “Unlimited”. You can also specify a value of your choice in MB... continue reading
How do I create a new email account in cPanel?
October 4, 2023
Log into your cPanel account*. Navigate to the “Email” section and click on “Email Accounts”. Click on “Create”. Select the domain, username and password. Click... continue reading
Can MX records point to an IP address or only to a domain name?
October 3, 2023
MX records, or Mail Exchange records, are specifically designed to point to a domain name and not directly to an IP address. The purpose is... continue reading
If I’m switching back to cPanel email service, which email routing setting should I use?
October 3, 2023
When reverting to the cPanel email service, you should set the email routing option to “Local Mail Exchanger” within cPanel. This ensures that the server... continue reading
What setting do I have to change in cPanel if my MX records point elsewhere?
October 3, 2023
If your MX records point elsewhere, ensure that in cPanel, under ‘Email Routing’, you select ‘Remote Mail Exchanger’. This tells cPanel that your email is... continue reading