Knowledge Base
My email account is full. How do I clear up space or archive emails?
If your email account is full, you can delete old or unnecessary emails via webmail or an email client. To archive emails, consider using an... continue reading
October 4, 2023
How can I filter and block specific email addresses or domains in cPanel?
To block specific email addresses or domains use Global Email Filters in cPanel. Login to your cPanel account. Under the “Email” section, select “Global Email... continue reading
October 4, 2023
How do I set up an out-of-office or vacation autoresponder in cPanel?
In cPanel, go to the “Email” section and select “Autoresponders”. Click “Add Autoresponder”. Fill in the necessary details such as the interval, email username, domain,... continue reading
October 4, 2023
I’m having trouble sending/receiving emails. How can I troubleshoot?
Common causes include incorrect email settings, full mailbox quotas, or incorrect passwords. First, verify your settings (IMAP/SMTP/POP3) are correct. Check if your mailbox is full... continue reading
October 4, 2023
How do I set up email forwarding in cPanel?
In cPanel, go to the “Email” section and click on “Forwarders”. Click “Add Forwarder”, input the “Address to Forward” username, e.g. if your email is... continue reading
October 4, 2023
What are the incoming (IMAP/POP3) and outgoing (SMTP) server settings for Spiderz email?
Use the following email settings to configure your email client on your desktop, tablet or phone. The steps vary from device to device, so let... continue reading
October 4, 2023
How can I access my emails through webmail?
You can access your Spiderz webmail by visiting: Remember to replace ‘yourdomain.com’ with your actual domain name. Once you are on the webmail login page,... continue reading
October 4, 2023
What’s the default quota for an email account and how can I change it?
The default quota for an email account in our systems is set to “Unlimited”. You can also specify a value of your choice in MB... continue reading
October 4, 2023
How do I create a new email account in cPanel?
Log into your cPanel account*. Navigate to the “Email” section and click on “Email Accounts”. Click on “Create”. Select the domain, username and password. Click... continue reading
October 4, 2023
Can MX records point to an IP address or only to a domain name?
MX records, or Mail Exchange records, are specifically designed to point to a domain name and not directly to an IP address. The purpose is... continue reading
October 3, 2023
If I’m switching back to cPanel email service, which email routing setting should I use?
When reverting to the cPanel email service, you should set the email routing option to “Local Mail Exchanger” within cPanel. This ensures that the server... continue reading
October 3, 2023
What setting do I have to change in cPanel if my MX records point elsewhere?
If your MX records point elsewhere, ensure that in cPanel, under ‘Email Routing’, you select ‘Remote Mail Exchanger’. This tells cPanel that your email is... continue reading
October 3, 2023
How do I check if my MX records are set up correctly?
You can use online tools like dnschecker.org or dnswatch.info to verify your MX records. Enter your domain, select MX, and the site will display your... continue reading
October 3, 2023
What are the default MX records for Google Workspace Gmail service?
For Google Workspace Gmail, you can use either the traditional 5 MX records or the new single MX record that rolled out after April 2023:... continue reading
October 3, 2023
What are the default MX records for Microsoft 365?
Microsoft 365 MX records typically follow the format: However, always refer to Microsoft’s official documentation or your admin portal for the exact value. Good to... continue reading