Knowledge Base
What are the MX records for SpamExperts service?
To configure SpamExperts in cPanel, you’ll need to update your domain’s MX records to point to SpamExperts’ servers. Here are the MX records for SpamExperts... continue reading
October 3, 2023
What is the default MX record for a cPanel hosted domain?
The default MX record for a cPanel hosted domain has a priority of ‘0’ (zero) and points directly to the domain. As an example: 0... continue reading
October 3, 2023
How do I set up MX records in cPanel?
In cPanel, navigate to the ‘Zone Editor’, then select ‘Manage’ next to your domain. Here, you can add or edit MX records. Ensure you set... continue reading
October 3, 2023
How long does it take for an MX record change to take effect?
When you update an MX record, the change might not be instant due to DNS propagation. It can take anywhere from a few minutes to... continue reading
October 3, 2023
How do MX record priorities work?
MX record priority determines the order in which mail servers are used when sending email to your domain. A lower number indicates higher priority. If... continue reading
October 3, 2023
What are MX records and why are they important?
MX (Mail Exchange) records are a type of DNS record that specifies the mail server responsible for receiving email for a domain. They are essential... continue reading
October 3, 2023
How do I request support to update my domain’s name servers?
You can create a ticket for support either by visiting https://spiderz.zendesk.com/hc/en-us/requests/new or by emailing support@spiderz.com from your registered email address. Good to Know: When reaching... continue reading
October 3, 2023
How do I manage DNS for a domain registered with Spiderz?
Spiderz isn’t a domain registrar, but we can point your domain to your desired name servers or your registrar’s. Alternatively, we can issue a cPanel... continue reading
October 3, 2023
Why does it say “pending update” on my domain status after changing DNS at my registrar?
The “pending update” status typically means that the changes you made to your DNS settings are in the process of being updated and haven’t fully... continue reading
October 3, 2023
How can I ensure uninterrupted email service during a DNS change?
To ensure uninterrupted email service, you should update the correct MX (Mail Exchange) records on your new hosting server. For example, if you’re using Microsoft... continue reading
October 3, 2023
Why do some websites still show my old host even after changing name servers?
Name server updates can sometimes take between 24 to 48 hours to propagate across the internet due to various caching mechanisms. Good to Know: DNS... continue reading
October 3, 2023
How can I check if my domain is pointing to Spiderz’s name servers correctly?
To verify if your domain is pointing to Spiderz’s name servers: Good to Know: These tools provide a real-time view of DNS propagation, letting you... continue reading
October 3, 2023
What’s the difference between a domain registrar and a hosting provider?
A domain registrar is where you purchase and manage domain names. A hosting provider offers server space for your website’s files and data. They serve... continue reading
October 3, 2023
Can I have my domain registered at one company and use Spiderz’s hosting?
Yes, you can. Your domain registration and hosting can be with different providers. Just point your domain’s name servers to Spiderz by updating them at... continue reading
October 3, 2023
I’ve updated my name servers, but my website still isn’t displaying correctly. What should I do?
First, ensure you’ve waited for the DNS propagation period, which can take up to 48 hours. If it’s been more than two days: Good to... continue reading